Right of withdrawal

You have the right to retract this contract without giving any reason within a period of fourteen days. The withdrawal period ends fourteen days after the day on your own, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.


Exercising the right of withdrawal :
To exercise the right of withdrawal, you must notify your decision to withdraw from this contract by an unequivocal statement (eg letter sent by mail, fax or email) by mail to the address


22 Route de Pitoys

ZA du Maignon
64600 ANGLET


Phone: 00(33)0559455706


You can use the model withdrawal form, but it is not mandatory.


Withdrawal form


Free on Paper :


I hereby notify you my withdrawal from the contract for the sale of the property below:
- Ordered on (*) / received (*)
- Client Name
- Address (of) consumer (s)
- Customer Signature (in case of notification of this form on plain paper)
- Date


In order for the withdrawal period is complied with, just like you to convey your communication on the exercise of the right of withdrawal before the expiration of the withdrawal period.
You will have to bear the direct cost of returning the goods.


Consequences of withdrawal

You will need to return (s) products to :

22 Route de Pitoys

ZA du Maignon
64600 ANGLET


You shall send back or hand them over to DiproClean. - 632A Ch rural Petit Plan 83560 Rians, without undue delay and in any event, not later than fourteen days after you we will release your withdrawal decision of this contract .

This deadline is met if you send back the goods before the period of fourteen days. In case of withdrawal from your part of this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of additional costs arising from the fact that you have chosen, if necessary, a fashion delivery other than the least expensive delivery mode standard proposed by us) without undue delay and in any event, not later than fourteen days from the day we are informed of your decision to withdraw from this contract.
We will refund using the same payment method that you have used for the initial transaction, unless you expressly agree to a different medium, in any event, such reimbursement does not incur any fees for you.
We may withhold reimbursement until we have received the goods or until you have provided evidence of shipment of the product, whichever is the earliest of these facts.
Your responsibility is taken only in respect of the depreciation of property resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the property.


Except the right of withdrawal

The exercise of the right of withdrawal is excluded for
following contracts
- Contracts for the supply of goods which were unsealed by the consumer after delivery and can not be returned for hygiene or health protection reasons (eg water filters, cartridges).