- 1 Order Processing
You can chosir an express shipping to receive order within 48 H.
You can request special care to your order (packaging for export, wrapping paper) by adding a comment in the space provided. You will receive a confirmation email informing you that your order is processed. Otherwise, it is necessary to check whether registered with your bank or Paypal to see if payment has been made.
Then you can check the status of your order from your account. If you find that this state is locked for more than 72 hours, we recommend that you contact us by phone, email or chat, in order to know the reasons for blocking (out of stock outstanding, grêve transport package lost ... ).
You can place an order by downloading the order directly on our website, then send it with your check.

- 2 Delivery
The controls are provided by La Poste Colissimo Expert (with signature) or Access (unsigned), Global Relay and Exapaq. Shipping charges include packaging, handling and postage. Transport costs are available from a control of 65 TTC throughout metropolitan France. Furthermore, the costs are proportional to the weight of the package.
Your package is shipped with special care to withstand impact, but it is advisable to check the state of the package upon delivery to be able to make a claim to the services.
For delivery in overseas territories, we shall ship aerosol type products, which are considered hazardous for transport by air.


PRESTATAIRESAdresse de livraisonDélai de livraison
EXAPAQProfessionnals24 à 48 H business days
COLISSIMOindividuals and professionals48 H à 72 H business days
MONDIAL RELAYindividuals and professionals4 à 8 business days
TRANSPORTEURProfessionnals5 business days


- 3 Payment Methods and Security
You can pay with your credit card (Visa, MasterCard or American Express), PAYPAL, checks and bank viement.
When shopping for online shop with your credit card system is completely secure with 3D Secure. You should receive your laptop a 4-digit code to confirm the amount.
If you choose PAYPAL, payment is automatically encrypted your confidential data using best available technologies.
Upon payment, you have two solutions:

1 Payment by credit card payment at once.
2 payment with a PayPal account: You will be directed to your account to make the payment.
3 Payment by bank transfer
4 Credit card payment with a payment three times.

If you encounter difficulties when paying for your order, please contact us at .


Within 7 days after receiving home Colissimo or return to point relay package DIPROCLEN exchange or refund if an item does not meet your expectations, except personalized items on request, soaps and food supplements begun.
Items returned without original packaging can not be refunded or exchanged.
Items returned incomplete, damaged or soiled by the customer are not included.
You can return your item by post, at your expense, to the following address :
DIPROCLEAN Services Returns 632 A Chemin Rural du Petit Plan 83560 RIANS
To return your order, we ask you to contact us on 04 94 80 65 90 and we will provide you a tracking number back to write clearly on the label on your original transportation package label. (For information: in the absence of this number, your application will not be considered).
Reship the full article in its original packaging.
If you want to know all the relays WORLD RELAY items that are near your home, we invite you to visit the website WORLD RELAY:
In this case, the return costs are at your expense.
In case the products have been shipped without transportation costs to the buyer, 7 € VAT will be deducted from the refund amount as part of the fee (packaging and transport).


If your product is faulty, to obtain warranty service, we ask you to contact us on 04 94 80 65 90 and we will provide you a tracking number back to write clearly on the label on your original package shipping label.
(For information: in the absence of this number, your application will not be considered).
All our products are guaranteed between 8 days and 2 years (depending on the product) from the date of receipt of your order. This warranty includes the repair, replacement of defective parts, exchange or refund, as determined by our customer service.
How to apply this product warranty?
Is asked to deposit in a post office or a relay near you point the product securely packaged in its original packaging and cartridges, with the protective film.
Upon receipt, it is either repaired or it is exchanged within 15 days in the stocks last.
In this case, the return costs are of course at our expense.